• BOARD LINE
    +91-22-42227777
  • ACCIDENT AND EMERGENCY
    +91-22-42227777 EXT 1027/1025/1030
  • HEALTH CHECK
    +91-22-42227777 EXT 1042/1103/1104
  • OPD APPOINTMENT
    +91-22-42227777 EXT 1103/1104
Patient Guide

May I Help You

This counter is functioning from morning 9am to 5pm. We ensure that our end user will receive prompt attention from the hospital.

Telephone enquiries can be made over telephone numbers:- 022-42227743

REGISTRATION AND ADMISSION
This counter is functioning round the clock (24 X 7)

APPOINTMENTS/OPD CONSULTATION
This counter is functioning from Mon to Sat – 8am to 8pm

Emergency Services

All casualty & medical services are available round the clock (24 x 7)

  • Duty Doctor is available round the clock.
  • Specialist doctors are available on call.
  • Emergency services are available for all specialties as listed in scope of services.
  • Emergency Operation Theatre is functioned round the clock.
  • In serious cases, treatment management gets priority over paper work like registration and medico-legal requirements. The decision rests with the treating doctor.

Telephone enquiries can be made over telephone number :- 022-42227727/30

Out Patient Department

In OPD’s specialists are available for consultations. OPD services are available on all working days excluding Sundays & Public Holidays.

Indoor Treatment

All patients are admitted in various wards of the hospital are treated as per the hospital policy. Admitted patients may contact Staff Nurse/ Nursing Supervisor for any medical assistance they need.

Patients can select room category according t their choice like ‘C’, ‘B’, ‘A’ and Deluxe.

Diet is provided to all indoor patients.

Staff Nurses and resident doctors are on duty round the clock in the wards.

Every patient is given one attendant pass & 2 visitor passes.

Visitors are allowed only during Visiting timings.
ICU – Morning 8am to 9am & Evening 5pm to 7pm

Visitors not allowed on 3rd floor OT.

Diagnostics

Laboratory Timings - Round the Clock (24 x 7)

Radiology - Round the Clock (24 x 7)

Snack Bar & Canteen

A snack bar is open on first floor for the convenience of visitor/attendants.

Canteen services – Meals are available on ground floor backside.

Patient Feedback

Patient Care Coordinator is on duty.

Other Facilities
  • Drinking Water
  • Wheel Chairs & Stretchers are available in Casulty and OPD.
  • Ambulance service available.
  • Mortuary services is available on payment.
  • Stand by Electricity Generators have been provided.
  • Pharmacy Store available in main lobby.
  • Lifts are available for access to higher floors.
  • Adequate toilet facilities for use of patients and their attendants are available.
Responsibilities of the Patients & Visitors
  • Please provide useful feedback & suggestions.
  • Please do not cause inconvenience other patients.
  • Please help us in keeping the hospital and its atmosphere clean and neat. Use Dustbin. Don’t spit.
  • Please use the facilities of this hospital with care.
  • The hospital is a ‘ No Smoking Zone ’ and smoking is a injurious to health.
Payment

Payments in the hospital are accepted by cash or by the following Debit & Credit Cards.

  • All Master and Visa Credit Cards.
  • Maestro Debit Card.
Information for Empanelled Corporate Patients

Cashless hospitalization facility is available only to corporate having official tie-up with the hospital.

  • Planned Hospitalization : The patient needs to submit the Credit letter from the corporate duly signed by the authorized signatory. The credit letter should mention the name of the patient, entitled class of accommodation and any other details as decided between the hospital and corporate.
  • Emergency Hospitalization : Incase of emergency, cashless admission can be granted on producing valid corporate identity card.

Please Note :
• Change in settlement type (from Cash to Corporate and vice versa) is allowed before discharge.
• Criteria of deciding emergency hospitalization will be by the hospital or as per the terms and conditions of the agreement between the hospital and corporate.
• Follow-up for the authorization letter / enhancement letter is the sole responsibility of the patient.

Information for Empanelled Insurance Co’s & TPA Patients

Cashless hospitalization facility is available only to Insurance Co’s / TPA's having official tie-up with the hospital.

  • Planned Hospitalization : The patient needs to submit the authorization letter from the TPA. Stipulated deposit needs to be paid in case credit letter is not submitted.
  • Emergency Hospitalization : The patient needs to submit the preauthorization form from TPA Desk. Stipulated deposit needs to be paid in case credit letter is not submitted. whichever is earlier. Stipulated deposit needs to be paid in case credit letter is not submitted as mentioned above. Patient needs to contact TPA desk & stipulated deposit needs to pay at the time of admission.
  • Planned admission : OPD Consultation Paper, Investigation Reports, Current Policy Copy, Photo ID Proof, Employee ID card &d any supporting to the diagnosis are required along with Cashless request form (Preauthorization Form). Patient needs to submit above documents minimum 3 days prior to date of admission.

Please Note :
• Change in settlement type (from Cash to TPA and vice versa) is allowed before discharge.
• Assistance to initiate procedure for availing cashless facility is provided by the TPA assistance cell during working hours/days.
• Criteria of deciding emergency hospitalization will be by the hospital or as per the terms and conditions of the agreement between the hospital and TPA/Insurance Co.
• Follow-up for the authorisation letter / enhancement letter is the sole responsibility of the patient.
• A deposit of Rs. 10000/- is required to be paid at the time of admission towards Normal Admission & Rs. 15000/- in case of ICU Admission, at the time of bill settlement by the TPA. The deposit will be refunded once the payment is received by the hospital after deducting the expenses not sanctioned / remitted by the TPA.



Top